Practice Policies

At GP Skin Co, safeguarding the privacy of our users is paramount, and we are dedicated to ensuring the protection of their personal data. This privacy policy elucidates how we gather, utilise, and divulge personal information.

Gathering Personal Information:

We collect personal data from users when they navigate our website, register, subscribe to our newsletter, or complete a form. This personal data may encompass names, email addresses, phone numbers, and other identifiable information.

Disclosure of Personal Information:

We do not barter, trade, or lease users’ personal information to external entities. Trusted third-party service providers may receive personal data to assist us in website operations, business conduct, or user service provisions. Moreover, personal information may be disclosed when legally mandated, to enforce site protocols, or safeguard our or others’ rights, assets, or well-being.

Utilisation of Personal Information:

Personal data aids us in enhancing our website, tailoring user experiences, addressing inquiries, dispatching periodic emails, and furnishing details about products, services, and promotions. Additionally, we may employ personal information for marketing and research endeavours.

Third-Party Websites:

Our site may feature links to third-party websites. We lack control over the content or privacy policies of these websites and disclaim responsibility for their practices. Users are advised to peruse the privacy policy of each visited website.

By utilising our website, you consent to Gp Skin Co’s privacy policy. If you dissent from this policy, kindly refrain from using our website. Continued usage following policy adjustments constitutes acceptance thereof.

Should you have enquiries regarding this privacy policy, please contact us.

Results Policy

URGENT RESULTS: Immediate contact attempts are made for urgent results. If unsuccessful, a letter is sent to the patient’s address.

NON-URGENT RESULTS: Patients are contacted via phone for non-urgent results. If contact is unsuccessful, a letter is sent to the patient’s address.

Late Cancellation & Missed appointment Policy

At GP Skin Co, we value your time. To ensure the smooth operation of our services and accommodate all our clients efficiently, we have instituted the following late cancellation and missed appointment policy:

Late Cancellations:

We understand that unforeseen circumstances may arise, requiring you to reschedule or cancel your appointment. We kindly request that you provide us with at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer the appointment slot to another client in need of our services.

Missed Appointments:

In the event of a missed appointment without prior notification or failure to arrive within 15 minutes of the scheduled time, the appointment will be considered a “no-show.”

Fees:

Late Cancellation Fee: There will be an $80 fee for cancellations made within 24 hours of the scheduled appointment time.

Missed Appointment Fee (No-Show): A fee will be applied for missed appointments or no-shows, starting at a minimum of $80.00 and subject to increase depending on the booked service.

Late cancellation and missed appointment fees are to be settled prior to booking any future appointments with us.

By booking an appointment with GP Skin Co, you acknowledge and agree to abide by our late cancellation and missed appointment policy.

Patient Feedback

At GP Skin Co, we greatly appreciate your feedback as it helps us enhance our services and ensure the best possible care for our patients. You can share your thoughts with us through various channels including in-person conversations during your visit, direct emails or by calling our clinic. Your feedback will be treated confidentially and used solely for the purpose of improving our services. We welcome both compliments and complaints, and strive to acknowledge and address them promptly. If you prefer to remain anonymous, you can still provide feedback, although providing contact information helps us follow up effectively. Periodically, we may conduct patient satisfaction surveys to gather specific feedback and ensure we’re meeting your needs. Your input is invaluable in helping us maintain the highest standard of care.